Diamond Certification

Diamond Certified Network Consulting Firm

DataFlow earned Diamond Certified in December of 2004.

In order to earn Diamond Certified, a local service company must apply to be rated by American Ratings Corporation (ARC) and pass each step of its twelve-step rating and certification process. ARC actually pulls a random sample of past customers from the applicant company’s files and surveys typically 100 customers by telephone. Not only do the customers rate the applicant company on a 1 to 10 scale for quality, but also they indicate their willingness to return or refer other consumers to the company. Most companies can’t pass the rating because a customer satisfaction survey score of greater than 88 on a 100 scale is required. In addition, ARC verifies liability and workers’ compensation insurance, state license status, complaint status, business practices, financial stability and legal judgment status. Additionally, each quarter an additional 25 random customers are surveyed to ensure the Diamond Certified Company is maintaining its high customer satisfaction.

For more information on the diamond certification process click here.

“Our entire team at DataFlow is pleased to earn this prestigious award. And, it is especially gratifying because it is based on our customer’s perception of our quality,” Peter Oliver, owner of DataFlow, Computer Resource Management, Inc.

Here are some anonymous comments from clients surveyed:

"They took into account our needs for immediate service. They're flexible, responsive, knowledgeable, and professional"

"They are able to talk to me and explain the different problems that I might have, and how I can solve them in a way that I can understand"

"They took a comprehensive approach and solved the problems"

"I like the detail provided and the organized way in which they presented the material and conducted the audit"

"They're highly responsive and they produce excellent quality of work and service"

"They know what they are doing"

"They had knowledge and understanding of what I was trying to accomplish and there was good communication"

"The appointment didn't take long, they came right out, and there were no hassles"